Privacy Policy

At Balloons To Go, we value your privacy and are committed to protecting the personal information you share with us when placing an order, requesting a quote, scheduling a delivery, or contacting our business.

Balloons To Go is currently based in Prosper, Texas 75058, and provides custom balloon arrangements, event décor, delivery, and scheduled pick-up services by appointment, according to availability and service area coverage.

1. Information We Collect

When you place an order, request information, or contact Balloons To Go, we may collect personal information necessary to prepare, process, and deliver your balloon arrangement or event décor.

This information may include:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • ZIP code
  • Recipient name and phone number
  • Event date and time
  • Pick-up or delivery details
  • Theme, colors, occasion, and design preferences
  • Special instructions related to the order or delivery

2. How We Use Your Information

The information collected is used only for business-related purposes connected to your order or service request.

We may use your information to:

  • Prepare your balloon arrangement or event décor
  • Confirm order details
  • Schedule delivery or pick-up
  • Contact the client or recipient regarding the order
  • Coordinate access instructions, gate codes, or delivery details
  • Process changes, cancellations, or rescheduling requests
  • Provide customer support
  • Improve our services and customer experience

3. Delivery and Recipient Information

For delivery orders, the client must provide accurate delivery information, including the full address, ZIP code, apartment or suite number, subdivision or community name if applicable, and any access instructions needed to complete the delivery.

We may contact the recipient if no one is available to receive the balloons. While we make every effort to be discreet, contacting the recipient may create a risk of revealing an intended surprise.

Balloons To Go is not responsible for missed deliveries, delayed deliveries, or spoiled surprises caused by incorrect, incomplete, or unavailable contact information.

4. Photos and Social Media Use

Balloons To Go may take and publish photos of balloon arrangements, decorations, bouquets, or event setups on our website, social media channels, or promotional materials.

If you do not agree with the publication of images where the client, recipient, or guests appear, please notify us in advance.

We agree not to publish identifiable images of the client or guests if requested. However, Balloons To Go reserves the right to publish images of our balloon work, decorations, arrangements, or event setups.

5. Communication

By contacting Balloons To Go or placing an order, you authorize us to communicate with you regarding your request, order, delivery, pick-up, payment, changes, or customer service needs.

Communication may be made by phone, text message, email, WhatsApp, website form, or social media message, depending on the method used by the client.

6. Information Protection

We take reasonable measures to protect the personal information provided by our clients. Personal information is used only for order management, delivery coordination, customer service, and business-related communication.

We do not sell, rent, or trade client personal information to third parties.

7. Third-Party Services

Some information may be processed through third-party platforms used for business operations, such as payment processors, website forms, email platforms, social media platforms, or delivery coordination tools.

These third-party services may have their own privacy policies and data protection practices.

8. Data Accuracy

The client is responsible for providing accurate and complete information. Balloons To Go is not responsible for issues caused by incorrect names, phone numbers, addresses, delivery instructions, event details, or recipient information provided by the client.

9. Children’s Privacy

Our services are intended to be purchased by adults. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

Balloons To Go may update this Privacy Policy at any time. Updates will be posted on this page as needed.

11. Contact Information

If you have questions about this Privacy Policy or how your information is used, please contact us at:

Phone: +1 (786) 886-6419

Thank you for trusting Balloons To Go.