Terms and Conditions

Thank you for choosing Balloons To Go. Please read the following Terms and Conditions carefully before placing your order. By proceeding with your purchase, you confirm that you have reviewed, understood, and agreed to these policies.

Balloons To Go is currently based in Prosper, Texas 75058, and provides custom balloon arrangements, event décor, delivery, and scheduled pick-up services by appointment, according to availability and service area coverage.

1. Orders and Booking

All balloon arrangements and decorations must be ordered at least 5 days in advance.

For last-minute orders or next-day requests, availability must be confirmed before placing the order. Please contact us at +1 (786) 886-6419.

The client must provide all necessary information for the preparation of the decoration, bouquet, or arrangement, including but not limited to:

• Colors
• Theme or occasion
• Design preferences
• Delivery or pick-up details
• Recipient information
• Any special instructions

Examples of occasions include birthdays, anniversaries, proposals, welcome celebrations, corporate events, Valentine’s Day, and other special events.

2. Service Area

Balloons To Go provides services from Prosper, Texas 75058. Delivery availability depends on the requested location, date, schedule, and service area coverage.

Delivery outside the standard service area may be subject to additional fees or may not be available.

3. Delivery Policy

Balloons To Go offers delivery services based on availability and service area coverage.

Delivery times are scheduled within general time windows. We do not guarantee an exact delivery time.

The available delivery windows are:

• Morning delivery: 9:00 AM to 1:00 PM
• Afternoon/evening delivery: 1:00 PM to 7:00 PM

Deliveries will be completed within the selected time range. If you need to provide relevant information regarding delivery, such as work schedules, access instructions, gate codes, or recipient availability, please notify us in advance so we can review the request.

For delivery orders, the client must provide the exact delivery address, including:

• Street address
• ZIP code
• House, apartment, or suite number
• Name of subdivision, community, or building, if applicable
• Delivery contact name and phone number
• Any access instructions or location details

If an incorrect or incomplete address is provided, an additional delivery fee may apply.

4. Residential Deliveries

For residential deliveries, please provide correct home, work, and cell phone numbers for both the client and the recipient.

If no one is available to receive the balloons, we may contact the recipient to coordinate the delivery. We will make every effort to be discreet; however, this may create a risk of revealing the surprise or causing a delayed delivery.

Balloons To Go is not responsible for missed deliveries, late deliveries, or spoiled surprises caused by incorrect contact information, unavailable recipients, wrong addresses, or restricted access.

5. School Deliveries

Some schools have restrictions regarding balloon deliveries.

The client is responsible for contacting the school or institution before placing the order to confirm whether balloon deliveries are allowed.

If the school refuses the delivery, Balloons To Go will consider the delivery attempt fulfilled, and no refund will be issued.

6. Hotel Deliveries

For security reasons, Balloons To Go cannot guarantee direct delivery to hotel rooms.

Hotel deliveries may be left with the concierge, front desk, loading dock, or another location according to the hotel’s policy.

Once the balloons have been delivered to the location designated by the hotel, the delivery will be considered completed.

Clients sending balloons to hotel guests are encouraged to contact the hotel directly to confirm that the balloons have been transferred to the recipient.

7. In-House Pick-Up

Pick-up services are available by appointment only.

If you choose to pick up your balloon decoration or arrangement, you must provide the full name and contact phone number of the person who will collect the order on the scheduled date and within the agreed time range.

We strongly recommend picking up balloon arrangements in a large, clean, and empty vehicle. Balloon arrangements can be delicate and large in volume.

Recommended vehicles include:

• SUV
• Minivan
• Hatchback
• Touring vehicle
• Large vehicle with back seats folded down

The client is responsible for ensuring the arrangement can be transported safely.

Balloons To Go is not responsible for any damage, popping, deflation, or separation of balloons after the arrangement has been picked up.

8. Photos and Promotional Use

Balloons To Go may take and publish photos of balloon arrangements, decorations, bouquets, or event setups on our website, social media channels, or promotional materials.

If you do not agree with the publication of images where the client, recipient, or guests appear, please notify us in advance.

We agree not to publish identifiable images of the client or guests if requested. However, Balloons To Go reserves the right to publish images of our balloon work, decorations, arrangements, or event setups.

9. Ownership of Materials

All equipment, structures, frames, bases, stands, or materials used for balloon design and event décor are the property of balloonstogofl.com and may be provided on a rental basis.

The client is responsible for providing timely access to the event area for strike, teardown, and material retrieval.

If equipment or materials are not available for retrieval, the client will be responsible for replacement costs.

10. Damage to Provider’s Equipment

Certain balloon decorations, including columns, arches, garlands, and custom balloon décor, may require support structures that must be returned to balloonstogofl.com at the conclusion of the event.

The client acknowledges and agrees to be responsible for any loss, damage, or failure to return rented materials, equipment, or support structures.

11. Outdoor Events

The client understands that balloon décor may be affected by temperature, humidity, rain, wind, direct sunlight, extreme heat, or other weather conditions.

Balloons To Go cannot guarantee perfect results for outdoor balloon décor.

Although we use high-quality professional balloon brands and take every reasonable measure to support the durability of the décor, outdoor balloon arrangements are not guaranteed to last for any specific period of time.

In case of outdoor conditions that may affect the design, balloonstogofl.com reserves the right to make changes to the décor in the best interest of the client and the safety of the setup.

If weather or any unforeseen act of nature prevents Balloons To Go from decorating the client’s event, the payment may be applied to another date or event within 12 calendar months from the original event date, subject to availability.

No refunds will be issued for weather-related cancellations or conditions outside our control.

Balloons To Go is not liable for actions by others, weather conditions, or circumstances beyond our control.

We reserve the right to stop, modify, or cancel the installation if continuing the project may create a safety hazard, damage property, or affect the reputation of the client or balloonstogofl.com.

12. Balloon Float Time

Balloon float time depends on the type of balloon, environment, temperature, handling, and exposure to sunlight, wind, or air conditioning.

Your balloon décor will be designed according to the specifications of your event.

Latex helium balloons generally have a shorter float time than mylar or foil balloons.

Average float times:

• Latex helium balloons: less than 24 hours on average
• Mylar/Foil balloons: up to 1 week on average
• 11-inch latex balloons without Hi-Float: approximately 16 hours indoors
• 16-inch latex balloons without Hi-Float: approximately 30 hours indoors

Float times may be reduced by heat, high elevation, direct sunlight, air conditioning, humidity, or wind.

13. Float Times for Mylar/Foil Balloons

In optimal indoor environments, mylar or foil balloons may remain full and tight for approximately 2 to 3 days.

Air-conditioned air may cause these balloons to shrink or appear deflated. They may return to a normal state when exposed to warmer air.

Mylar/Foil balloons must not be released outdoors because they can become entangled in power lines and cause electrical hazards.

14. Hi-Float Treatment

Hi-Float is a non-toxic sealant used inside latex balloons to extend float time.

Hi-Float is effective only when balloons are kept indoors, away from direct sunlight, and not exposed to breezes from fans, open windows, or air conditioning.

In ideal conditions, Hi-Float may extend float times as follows:

• 11-inch latex balloons: 2 to 3 days
• 16-inch latex balloons: approximately 3 days

Float time may be significantly reduced in unusually warm, unusually cool, very humid environments, or at elevations above 2,500 feet.

Any bouquet or balloon product that includes “HF” in the product number includes Hi-Float treatment.

Bulk orders of plain latex balloons may be ordered with or without Hi-Float treatment.

15. Effects of Temperature, Sunlight, Air Conditioning, and Wind

Balloon performance may be affected by environmental conditions.

On hot days or under direct sunlight, balloons may pop within a short period of time. The same may happen indoors if balloons are exposed to direct sunlight through windows.

Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons.

A constant breeze around a balloon may increase helium loss, resulting in reduced float time.

16. Ceiling Precautions

Static, rough textures, invisible fibers, or irregular surfaces on ceilings may cause balloons to pop.

Before releasing balloons to a ceiling, allow them to remain tied to an anchor for at least five hours. This allows the balloons to shrink slightly, making the balloon surface thicker and more resistant.

After five hours, test 2 to 3 balloons against the ceiling. If they do not pop, it may be safe to release additional balloons. If they pop, allow more time and test again.

17. Balloon Care Instructions

To help preserve your balloon arrangement, please follow these care instructions:

• Do not place helium balloons in front of or under air conditioning.
• Do not place balloons directly under sunlight.
• Do not leave balloon decorations inside a vehicle.
• Do not expose balloons to heat, steam, wind, rain, sharp surfaces, or extreme temperature changes.
• Keep balloons indoors whenever possible.
• Keep balloons away from pets, small children, sharp objects, and rough surfaces.

Helium gas is not flammable. However, when helium balloons are exposed to cold air or air conditioning, gas particles may compress and the balloons may appear deflated. This is a natural process.

When balloons are exposed to direct sunlight or heat, latex or metallic material may expand and pop.

With proper care, in a shaded, air-conditioned room, and away from direct sunlight, some arrangements may last 24 to 48 hours or more.

Microfoil/Mylar balloons may last 7 to 15 days or more, depending on weather conditions, handling, and treatment.

18. Weather Clause

Balloons are sensitive to weather conditions, including but not limited to rain, sun, wind, humidity, and temperature changes.

Although Balloons To Go uses professional-quality balloons, some balloons may occasionally deflate sooner than expected.

The client understands that balloon structures displayed outdoors are not guaranteed to last for any specific period of time.

The client also understands that the provider is not responsible for balloon structures affected by outdoor conditions, weather changes, or acts of nature.

19. Balloon Safety and Precautions

Do not allow anyone to inhale helium from filling equipment or balloons.

Inhaling helium directly from tanks or balloons can cause dizziness, drowsiness, loss of consciousness, asphyxiation, serious injury, or death.

Popping balloons can cause eye, facial, or bodily injury. Protective gear, including eye protection, should be used when appropriate.

Clients are responsible for supervising all use and preventing misuse or abuse of helium, balloons, equipment, and event materials.

Do not release mylar or foil balloons outdoors. Power failures may occur if these balloons become entangled in electrical lines.

Popped latex balloons may present a choking hazard for small children and pets. Broken or uninflated balloons should be disposed of immediately.

Children under the age of seven should have constant adult supervision while playing with or being near balloons.

Latex and microfoil balloons pose no threat to humans, wildlife, or the environment if handled responsibly.

Latex balloons used in décor are 100% biodegradable.

The client must inform Balloons To Go if the recipient or any event attendee has a latex allergy so that latex materials can be avoided when possible.

Balloons To Go is not responsible for damages, injuries, or incidents caused by helium inhalation, balloon misuse, swallowing balloons, popping balloons, latex allergies, or failure to follow safety precautions.

20. Indemnification and Hold Harmless

The client agrees to indemnify and hold harmless Balloons To Go, balloonstogofl.com, its owners, employees, representatives, contractors, and affiliates from all claims, losses, expenses, fees, attorney fees, costs, judgments, damages, injuries, or liabilities that may arise from the acts or omissions of the client, the client’s guests, event attendees, vendors, agents, or third parties.

The client agrees to hold Balloons To Go harmless and without liability from any incident related to, but not limited to:

• Helium inhalation
• Injury caused by lack of oxygen
• Slipping on broken balloons
• Latex allergies
• Children accessing balloons before, during, or after events
• Choking hazards
• Eye, facial, or bodily injuries from popping balloons
• Hearing issues caused by popping balloons
• Lesions, abrasions, suffocation, dizziness, drowsiness, loss of consciousness, or death
• Property damage caused by balloons or related materials
• Damage to swimming pool filtration systems caused by broken balloons
• Damage caused by misuse, mishandling, weather, or third-party actions

Balloons To Go is not responsible for any damage, loss, injury, or claim resulting from failure to comply with these Terms and Conditions.

21. Agreement

By proceeding with your purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Thank you very much for choosing Balloons To Go.